Initial first in-sheet experience for first time users
The Problem
When new users first engage with a sheet, they are shown several help tips at once. People often close the help tips out immediately. The goal was to introduce a new on-boarding experience to set new users up for success.
Walkthrough
The Solution and Result
This walkthrough set new users up for success and it performed better than the help tips when it comes to 1. converting trial users into paid users and 2. engaging with the Smartsheet product.
My Contribution
Desk Research
Interviews
Series of Prototype Testing
Creating Study Plans and Discussion Guides
Participant Screening/Recruiting
Analyzing and Reporting Findings